FAQ
Got questions about our bikes? We’ve got quick answers. Email obrook.adamgpe1@aol.com for more help.
1. Bike Selection & Assembly
Q: How do I pick the right bike size?
A: Check the size guide on each product page (based on height/ inseam). Email us your measurements for personalized advice.
Q: Do bikes come fully assembled?
A: 80% assembled—we include tools and a step-by-step guide for final setup (handlebars, pedals). Professional assembly is recommended for safety.
2. Orders & Payment
Q: How long does order processing take?
A: 2–3 business days from our Chicago facility (2504 E Lindrick Dr,Gilbert,AZ,85298).
Q: What payment methods do you accept?
A: Major credit cards, PayPal, and Shopify Pay—all transactions are secure.
3. Shipping & Tracking
Q: Is shipping free?
A: Yes, standard shipping (4–7 days) for contiguous U.S. orders. Alaska/Hawaii: $95 flat rate for oversized bike packaging.
Q: How can I track my order?
A: A tracking number is sent via email once your bike ships. Track via your account or the carrier’s website.
4. Returns & Warranty
Q: Can I return a bike?
A: Yes, within 30 days if unused, unassembled, and in original packaging. See our Return Policy for details.
Q: Do bikes have a warranty?
A: 1-year limited warranty for manufacturing defects (e.g., frame issues). Contact us to file a claim.
5. Contact Us
Email: obrook.adamgpe1@aol.com
Address: 2504 E Lindrick Dr,Gilbert,AZ,85298
Response time: 2 business days